Product Warranty and Consumer Guarantees

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This document outlines the formal warranty commitments and consumer guarantee provisions applicable to products supplied by Flatmate-TPMS. The language is designed to be direct, professional, and compliant with relevant Australian consumer protection legislation.

 

FLATMATE-TPMS LIMITED WARRANTY (The 12-Month Proof)

 

Your Flatmate-TPMS product is Warranted against manufacturing defects in materials and workmanship for a full twelve (12) months from the original date of purchase. This commitment reinforces the RELIABLE, HIGH-TECH nature of our product offering.

What Is Covered (The Promise):

• Defects in materials and workmanship (e.g., sensor failure, display malfunction) occurring within 12 months of the original purchase date are covered under this Limited Warranty.

What Is Not Covered (Exclusions and Limitations):

This warranty is strictly voided by:

• Product modification, misuse, or abuse (e.g., physical damage, drops, or impact).

• Failure by the user to strictly adhere to the SIMPLE, PRACTICAL user instructions provided in the manual.

• Damage resulting from incorrect installation methods (e.g., cross-threading external sensors).

• The normal depletion of consumable items, including standard batteries and harnesses.

 

Warranty Claim Protocol (Formal Procedure)

 

A formal protocol must be followed to initiate a warranty claim.

• Initial Assessment: All goods claimed as defective may be required to be returned to our Melbourne facility for professional technical assessment before a final determination is made.

• Customer Expenses: The consumer is responsible for all initial costs incurred in claiming the warranty, including the cost of shipping the product to our nominated Australian address.

• Non-Fault Testing Fee: If the returned goods are found to have NO MANUFACTURING FAULT but the issue is determined to be due to incorrect setting, incorrect pairing, or sensor deletion (USER ERROR), the customer is liable for the return shipping cost PLUS a $65.00 (GST inclusive) examination and testing fee. This protocol is necessary to manage assessment time efficiently.

• Contact for Claim: For all warranty claims, the customer must IMMEDIATELY submit details including the order number and a clear description of the defect to: info@flatmate-TPMS.com.

 

Australian Consumer Law (ACL): Statutory Compliance

 

FLATMATE-TPMS maintains UNPARALLELED commitment to its legal obligations under the Australian Consumer Law (ACL).

• Statutory Guarantees: The benefits provided by this Limited Warranty are IN ADDITION TO the powerful rights and remedies afforded to you under the ACL.

• Major Failure: Our goods come with GUARANTEES that CANNOT be excluded under the ACL. You are entitled to a REPLACEMENT or REFUND for a major failure.

• Minor Failure: You are also entitled to have the goods REPAIRED or REPLACED if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Non-Compromise: FLATMATE-TPMS will not COMPROMISE on your statutory rights. We are selling a PROVEN SAFETY and SURVIVAL system that warrants your TRUST.

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We strongly encourage full clarity on our policies to END ALL DOUBT.

We don't obfuscate our policies in confusing legal jargon—we provide UNPARALLELED promises: Click Here To access our full, comprehensive 180-Day POWER GUARANTEE and 30-Day Refund PROTOCOL.

We assume all risk for product reliability, leaving you with nothing to lose. NO COMPROMISE.