The Flatmate-TPMS Shipping & Returns Protocol
The Unparalleled 180-Day Power Guarantee
FINAL WARNING: Forget what you read below for a second. Every Flatmate TPMS unit is backed by our UNPARALLELED 180-DAY POWER GUARANTEE.
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You have SIX MONTHS to use the system. If you are unhappy for any reason, send it back for a full refund.
Immediate Delivery: We Don't Waste Your Time
We are committed to IMMACULATE SPEED. Your safety is an IMMEDIATE priority.
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Dispatch Time: Every order received before 15:00 PM AEST is PROVEN to be dispatched within 2 business days. Your TRUSTED tracking number is coming IMMEDIATELY.
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Carriers: We only utilise RELIABLE Australian national carriers, including Australia Post, TNT, or Aramex.
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Origin: Your HIGH-TECH gear is shipped directly from our primary facility in Melbourne.
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Service AreaShipping Time (Business Days)
Sydney, Melbourne, and Brisbane (Metro Areas)1–3 Days
South Australia (SA), Tasmania (TAS), Regional NSW, Regional VIC, and Regional QLD3–6 Days
Western Australia (WA) and Northern Territory (NT)7–12 Days
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PLEASE NOTE: Some of our TPMS are on backorder and may result in delays. Speak to our team before ordering to confirm stock availability.
The No-Compromise Returns Policy
We GUARANTEE satisfaction, so returns are simple and transparent.
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TPMS Guarantee Window: TPMS kits are backed by the massive 180-day guarantee.
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Other Products: You have 30 days from the original order ship date to initiate an exchange or return for all other products.
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Eligibility (Keep It SIMPLE): For a full refund, the item must be in new, unused condition, completely unaltered, and returned in the original packaging. We are not responsible for damages you inflict, so pack properly.
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How to Initiate (DO THIS NOW): IMMEDIATELY email us at info@flatmate-TPMS.com with your order number and state the item you wish to return for the most DIRECT return instructions.
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Processing: Once received at our facility, your refund will be processed and returned to your original payment method within 5 business days.
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FINAL NOTE ON RETURN SHIPPING: The customer is responsible for bearing the cost of return shipping.
Privacy Policy for Flatmate-TPMS
Effective Date: 10 November 2025
This Privacy Policy sets out how Flatmate-TPMS (A.B.N. 57 345 256 727), operating as an Individual/Sole Trader, manages personal information in compliance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to carry out our business functions and activities, including providing you with products, services, and information.
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Information We Collect: We collect various types of information, including:
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Contact Data: Name, email address, postal address, and telephone number (collected via website forms, purchases, and correspondence).
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Financial Data: Payment details (though processed securely by third-party gateways like Stripe or PayPal, we do not store full credit card numbers).
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Technical Data: IP address, browser type, device information, and usage data (collected via cookies and analytics software like Google Analytics and Facebook Pixel).
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Method of Collection: We primarily collect personal information directly from you when you:
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Sign up for our free content (e.g., the "Caravan Safety Guide").
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Make a purchase through our website.
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Contact us via email, phone, or social media.
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2. Use and Disclosure of Personal Information
We use your personal information only for the purposes for which it was collected (the primary purpose).
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Primary Purposes:
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To process and fulfil your product orders and manage returns.
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To send you the requested content, guides, and marketing materials (emails, promotional offers, and product updates, to which you have provided Express Consent).
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To maintain, protect, and improve our services, including troubleshooting and data analysis.
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To communicate important service messages, such as warranty or safety alerts.
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Disclosure to Third Parties: We will not sell or rent your personal information. We may disclose your information to third-party service providers who assist us in operating our business (e.g., shipping carriers, payment processors, email marketing platforms). These third parties are bound by confidentiality obligations.
3. Consent for Direct Marketing (Spam Act Compliance)
We comply with the Spam Act 2003 (Cth) regarding direct marketing:
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Express Consent: By submitting your email address via our opt-in form, you provide us with Express Consent to send commercial electronic messages (emails) to you.
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Unsubscribe Right: Every marketing email we send includes a clear, visible, and functional "Unsubscribe" link. If you choose to unsubscribe, we will honour your request within five working days.
4. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or outdated information.
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Please submit a request in writing to the contact details provided below. We may require identification to verify your request.
5. Security and Data Quality
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
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Digital Security: We use secure server technology (SSL encryption) for our website and require passwords/access controls for our internal systems.
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Disposal: When personal information is no longer needed for its intended purpose, we destroy or permanently de-identify the information securely.
6. Contact and Complaints
If you have any questions about this Privacy Policy, wish to access or correct your information, or have a complaint regarding how we have handled your personal information, please contact us:
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Company Name: Flatmate-TPMS
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ABN: 57 345 256 727 (Individual/Sole Trader)
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Email: info@flatmate-tpms.com
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Postal Address: 21 Cottage Crescent, Kilmore, VIC 3764
We will respond to your complaint within 30 days.
Terms of Use for Flatmate-TPMS​
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Effective Date: 10 November 2025
These Terms of Use ("Terms") govern your access to and use of the website operated by Flatmate-TPMS (A.B.N. 57 345 256 727, "we," "us," or "our"), including all transactions conducted on or through this site. By accessing or using our website, you agree to be bound by these Terms.
1. Use of the Website
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Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
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Prohibited Uses: You may not use our products for any illegal or unauthorised purpose. You must not transmit any worms or viruses or any code of a destructive nature. A breach of any of the Terms will result in an immediate termination of your services.
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Accuracy of Information: We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.
2. Products and Services
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Product Descriptions: We endeavour to be as accurate as possible with product descriptions (including features, materials, and sensor specifications) and pricing (e.g., for the Sentinel, Aura, and Guardian TPMS systems, and the Surge Air Pump). However, we do not warrant that product descriptions or other content are entirely accurate, complete, reliable, current, or error-free.
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Pricing and Payment: Prices for our products are subject to change without notice. We reserve the right to refuse any order you place with us.
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Product Risk: Tyre Pressure Monitoring Systems (TPMS) are monitoring tools, not safety devices. Flatmate-TPMS does not warrant or guarantee that the use of a TPMS will prevent all tyre failures, accidents, or damage. Users acknowledge that safe driving practices and proper tyre maintenance remain their sole responsibility.
3. Shipping and Delivery
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Timeframes: We commit to dispatching orders within 2 business days (for orders received before 15:00 PM AEST). Estimated delivery times are provided in our Shipping and Returns Protocol but are estimates only and are not guaranteed.
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Risk of Loss: The risk of loss and title for all items purchased passes to you upon our delivery to the carrier (Australia Post, TNT, or Aramex).
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Delays: We are not liable for any delays resulting from carrier issues or stock availability (e.g., TPMS items on backorder).
4. Returns, Refunds, and Guarantees
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TPMS Power Guarantee: Every Flatmate TPMS unit is backed by our 180-DAY POWER GUARANTEE. If you are unhappy for any reason, you may send it back within six months for a full refund.
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Zero Tyre Loss Guarantee: The specific Zero Tyre Loss Guarantee (replacement of sensors and payment for a damaged tyre in case of certain blowouts) is conditional upon the TPMS being used correctly and must be claimed directly via our provided email address. This guarantee replaces the standard 180-Day Guarantee upon a validated claim.
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Condition of Returns: For all non-TPMS products, returns for a full refund must be initiated within 30 days and the item must be in new, unused condition, completely unaltered, and returned in the original packaging.
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Return Shipping: The customer is responsible for bearing the cost of return shipping.
5. Intellectual Property
The content on this website, including but not limited to text, graphics, logos (Flatmate-TPMS logo), product names (e.g., Aura, Sentinel, Guardian, Surge), videos, and the structure of The Flatmate Aussie Driver guide, is the property of Flatmate-TPMS and is protected by Australian and international copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the site without our express written permission.
6. Limitation of Liability
To the maximum extent permitted by law, Flatmate-TPMS shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
7. Governing Law and Contact
These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia.
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Contact Information: Questions about the Terms of Use should be sent to us at info@flatmate-tpms.com.